How This FAQ Section Works for You
Most questions land in one of three areas: setting up and verifying your account, moving money in and out through local payment rails, and understanding how access and eligibility work in your region. We've written each answer from the operator side — meaning you get the actual process, not a pointer to call us. For GCash deposits, the flow goes like this:
select GCash in the cashier, copy the reference number shown, open your GCash app, tap Send Money or Pay Bills as directed, enter the amount, then confirm with your PIN. The balance reflects in your mtaya3653 wallet once the payment clears on the GCash network. Maya follows a parallel process: generate the payment details in the cashier, switch to Maya, complete the
transfer with your six-digit PIN, and watch the wallet update. InstaPay works through your bank's app or e-wallet: use the account details shown, select InstaPay as the transfer channel, and your deposit moves through the PESONet/InstaPay rail. Players in Quezon City and across the Philippines use these same steps — no visits, no waiting on business hours. For anything outside these flows,
live chat is available directly from the lobby
- GCash
- Maya
- InstaPay